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1. Do I need an appointment to try on Bridal Gowns?

Yes its preferred, In order to give you the full attention of our experienced consultants, appointments are necessary. We suggest you book your appointment 1 to 2 weeks prior to your desired date. You may also call 905.257.9995 for same-day appointment availability or walk in. If a consultant is able to, they would be pleased to help .

2. How do I make a Bridal Appointment?

*Click here to book an appointment online*. Alternatively, you can call in an appointment at 905.257.9995 or send an email to


3. How many guests can I bring?

Brides may bring up to 5 guests with them to their dress selection appointment as well as their alterations and fitting appointments. Devices will be allowed for video chat with off-site friends and family, you’re welcome to use our complimentary WiFi on your own device.


4. How long is my Bridal Appointment?

Bridal consultations take up to 1.5 hours. On days where there are appointments booked throughout, consultants will try and honor that time. However, our staff values our brides and know the decision to say yes to a dress takes time. At chez Jordan we are there for you till that bridal Yes ! Moment.

5. Can I cancel my appointment?

Yes! But, please call 905.257.9995 24 hrs ahead of time when possible.

6. Do I need an appointment for eveningwear or accessories?

No, you may walk in for an eveningwear or accessories appointment at any time!

7. Can I put together my whole look in one appointment?

Absolutely! Not only can you find a dress on your first visit to Chez Jordan, but you can also find all of your bridal accessories, including your veil or headpiece, jewelry, and more!

8. Do I need a credit card to book a Bridal Appointment?

No, a credit card is not necessary to book appointments.

9. How can I make sure the dress I love is in store?

You may call our store 905.257.9995 in advance to reserve a specific dress prior to your appointment.

10. What if I want a second appointment?

Our consultants would be happy to book a second appointment at your convenience anytime.

11. What should I bring to my bridal appointment?

Be sure to bring the following things to your bridal appointment: pictures of dresses, bridal accessories and shoes (if you already have them), proper undergarments (e.g. nude strapless bra, underwear and any shape wear).

12. Who should I bring?

Bring your closest friends and family members whose opinions you value and who know you well and with whom you want to share the experience of finding your dress.

13. Do I get to keep my consultant through my fittings?

We are always happy to accommodate you if you have a consultant request, otherwise we will assign you to a consultant that best fits your needs. If you need a consultant who speaks a particular language, do not hesitate to ask.

14. May I take photos?


Yes! we encourage pictures! Don’t forget to use #chezjordanoakville if you choose to share!

15. When should I start shopping for my bridal gown?

Its best to allow 8-10 months before your wedding to order a dress. That means you’ll want to start shopping at least a year in advance.

16. What sizes are available?

Our sizes range from petite to plus. Our seamstresses are always readily available for any changes and alterations

17. How often do we get new dresses?

Our bridal and other departments stock is updated very regularly, we have new dresses arriving weekly.

18. What is a special order dress? 

Most of the dresses sold by Chez Jordan Bridal are special-order. A special-order dress is made specifically for you by the designer you’ve ordered, based on the measurements we take of you, the designer then uses their pattern that is closest to your measurements to create your dress. After your dress arrives, during the alterations process we will fit it to your body perfectly.

19. How do I determine my size?

Once you’ve chosen your dress, a Bridal Manager takes 3 or more measurements typically, bust, waist, and hips. The dress is ordered from the designer according to your measurement, enabling your seamstress to alter the dress at your fitting appointments.

20. Can I customize my dress?

Depending on the designer, customizations are available for an additional fee. As an alternative, our in house seamstresses are well experienced in all alterations and are able to make any changes to make your dream vision a reality.

21. What is a rush order?

A rush order may be placed when you’re outside the ordering time of the gown you wish to wear. At that time we are able to place a rush with a designer to have your dream dress arrive on time. How much will a rush order cost? Depending on the designer, your consultant will inform you of any additional rush order fees before your order is placed.

23. How many fittings will I need?

Generally, we book 1st and 2nd fittings for our bridal and eveningwear appointments, however our staff and seamstresses are always available for an additional appointment to make sure your gown is wear date ready and perfect.

24. When will my fittings be scheduled?

Fittings are scheduled with out receptionist at the end of your appointment. You will be sent an e mail to confirm your appointment as well as a written appointment card.

25. How should I prep my dress for wear on my big day?

The day of your wedding, you can remove the all the wrapping that holds your dress. Leave your dress hanging on the hanger it came with as long as possible. If you’d like to photograph your dress on a decorative hanger, make sure you put your dress back on its hanger afterwards. Most decorative hangers are just not strong enough to hold the gown.

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